Peak ticket creation in December (End-of-year surge)
Progressive increase starting October 2023
Seasonal pattern in latter months
Next case
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Operational Insight
Role / Services
Development & Solutions
Tools & Technology
Power Bi, Python
Year
2024
Key Findings
47%
High-Priority Tickets
98%
Web Channel Usage
30%
High Severity Tickets
43%
Medium Severity Tickets
Time-Based Trends
Customer Behavior Insights
Cloud Provider/Service category shows highest issues
Web channel dominates ticket generation (98%)
Key Recommendations
Allocate specialized resources for high-priority tickets
Implement automated workflows for issue escalation
Scale support infrastructure for growing demand
Enhance web channel user experience
Introduce priority matrices for ticket triaging